Effective Date: February 20, 2025
Last Updated: February 20, 2025
At ABC Case Management, we are committed to protecting your privacy and maintaining the trust and confidence of our clients and website visitors. This policy outlines how we collect, use, and share your personal information, with a special focus on SMS communications and consent. By using our website or services, you agree to the collection and use of your information as outlined in this policy.
PRIVACY POLICY & SMS TERMS AND CONDITIONS
1. INFORMATION COLLECTION
We may collect the following types of information when you visit our website, request services, or otherwise interact with us:
1.1. PERSONAL INFORMATION PROVIDED BY YOU
- Contact Details: Name, email address, phone number, and mailing address.
- Service Requests: Details about your services, preferences, and other specifics required to provide service.
- Device Information: IP address, browser type, device type, and operating system.
2. USAGE OF COLLECTED INFORMATION
We use the information we collect for the following purposes:
2.1. SERVICE DELIVERY AND CUSTOMER SUPPORT
- To process service requests and respond to your inquiries.
- To send confirmations, service reminders, and updates related to scheduled services.
2.2. SECURITY AND COMPLIANCE
- To detect, prevent, and address security issues or fraudulent activities.
- To comply with applicable legal, regulatory, or contractual obligations.
3. INFORMATION SHARING
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Specifically, SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes. Your personal information may be shared in the following limited circumstances:
- Service Providers: We may share your information with trusted service providers who assist us in operating our business, changes to services or Plan of Care meeting notices.
- Legal Requirements: We may disclose your information to comply with legal obligations or protect our legal rights.
- Business Transactions: In the event of a merger, acquisition, or sale of all or part of the business, your information may be transferred to the new owner.
4. SMS TERMS AND CONDITIONS
ABC Case Management uses SMS messaging to improve customer service and communication. Below are the key terms and conditions regarding our SMS messaging practices.
4.1. OPT-IN METHOD
By providing your number through our paper form, you agree to receive SMS messages from ABC Case Management. Your phone number will not be shared with third parties for marketing purposes.
4.2. TYPES OF SMS COMMUNICATIONS
If you have consented to receive SMS communications, you may receive messages related to:
- Meeting Reminders: Notifications about upcoming meetings.
- Account Notifications: Alerts regarding service requests, changes, and updates.
Example Message:
“Thank you for contacting ABC Case Management. How can we help you? Reply STOP to opt-out at any time. Message and data rates may apply. For assistance, text HELP or contact us at (225) 667-4014.”
4.3. MESSAGE FREQUENCY
The frequency of SMS messages will vary depending on your interactions with ABC Case Management. On average, we anticipate sending 1-5 messages per client per month, but this may increase depending on the nature of the communication.
4.4. MESSAGE AND DATA RATES
While ABC Case Management does not charge a fee for SMS communications, standard message and data rates may apply. Charges may be incurred based on your carrier’s messaging plan, geographic location, and type of message received (e.g. informational). Please check with your mobile carrier to understand the applicable rates.
4.5. OPT-OUT INSTRUCTIONS
Customers may opt out of receiving SMS messages at any time. To stop receiving SMS messages from ABC Case Management, simply reply STOP to any SMS message you receive from us. Once you opt out, you will no longer receive text messages, including service updates.
To opt back in, you may reply START to any previously received message.
Example Message:
“You have successfully unsubscribed from ABC Case Management text messages. Reply START to re-subscribe at any time.”
4.6. HOW WE USE YOUR PHONE NUMBER
The phone number you provide is used solely for the purposes of SMS communication as outlined in this policy. We do not sell, share, or rent phone numbers for marketing purposes. Your phone number will only be used to send relevant information related to your service with ABC Case Management.
SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.
4.7. CUSTOMER SUPPORT AND HELP
If you need assistance or have questions about our SMS messages, you may reply HELP to any SMS message from us. You can also contact us directly at:
Phone: (225) 667-4014
5. DATA SECURITY
We implement technical, administrative, and physical security measures to protect personal information, including SMS phone numbers, against unauthorized access, disclosure, or destruction. Your data is stored in secure systems that comply with industry standards.
6. YOUR RIGHTS & CHOICES
You have the right to access, update, and delete your personal information. You also have the right to opt out of marketing communications at any time. Here’s how:
- SMS Opt-Out: Reply STOP to any SMS message.
7. POLICY UPDATES
We may update this Privacy Policy and SMS Terms and Conditions from time to time to reflect changes in our practices. Updates will be posted on our website, and the “Last Updated” date will be revised. Material changes will be communicated via email or SMS where appropriate.
8. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or SMS Terms and Conditions, please contact us at:
ABC Case Management
Address: PO Box 1284, Denham Springs, LA 70727
Phone: (225) 667-4014
9. LINK TO TERMS OF SERVICE
This Privacy Policy works in conjunction with our Terms of Service, which outlines the rules, conditions, and limitations that apply to the use of our website, services, and communications. While the Privacy Policy focuses on how we collect, store, and use your personal information, the Terms of Service establish your rights and responsibilities as a user of ABC Case Management’s services.
We encourage you to review both documents to understand our data protection practices as well as the conditions under which you may access and use our Services. If you have any questions about our Privacy Policy or Terms of Service, please contact us at:
Phone: (225) 667-4014
By using our website or engaging with our Services, you agree to be bound by both our Privacy Policy and Terms of Service.