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Terms of Service

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Effective Date: February 20, 2025

Last Updated: February 20, 2025

Welcome to ABC Case Management. These Terms of Service (“Terms”) govern your access to and use of our website, services, and any related content or communications (collectively referred to as “Services”). By accessing or using our Services, you agree to these Terms. If you do not agree to these Terms, please discontinue your use of our Services immediately.

1. Eligibility to Use the Services

  • Account Responsibility: You agree to provide accurate and complete information when submitting service requests or appointments. You are responsible for any activity that occurs through your service request.

2. User Responsibilities

  • Account Registration: In some cases, you may be required to provide certain information for appointments or receiving updates (e.g., phone number for SMS communications).

3. Prohibited Activities (Acceptable Use Policy)

  • When using our Services, you agree not to:
    • Use the Services for unlawful purposes.
    • Upload, transmit, or distribute harmful content, viruses, or malware.
    • Attempt to reverse-engineer, modify, or hack any part of the Services.
    • Interfere with the proper functioning of the website or Services.
    • Violate the intellectual property rights of ABC Case Management or third parties.
    • If you violate these rules, we reserve the right to suspend or terminate your access to the Services.

4. Intellectual Property (Copyright & Trademarks)

  • Ownership of Content: All content, materials, design, graphics, logos, images, and text available on the ABC Case Management website are owned by us or licensed to us.
    • Limited License: You may access, view, and use the content for personal, non-commercial purposes only.
    • Prohibited Use: You may not copy, distribute, modify, or use any content from our website without prior written consent from ABC Case Management.

If you believe your intellectual property rights have been infringed, please contact us at (225) 667-4014.

5. SMS Terms and Conditions

  • Opt-in Method: By providing your phone number during a service request, you agree to receive SMS messages from ABC Case Management. Your phone number will not be shared with third parties for marketing purposes.
    • Types of SMS Communications: If you opt-in to SMS communications, you may receive:
      • Service Reminders: Notifications for scheduled appointments.
      • Account Notifications: Alerts related to your service requests or booking updates.  
      • Customer Support Messages: Follow-up communications in response to your inquiries.
        • Example SMS Message:
          • “Thank you for contacting ABC Case Management. How can we help you? Reply STOP to opt-out at any time. Message and data rates may apply. For assistance, text HELP or contact us at (225) 667-4014.”
    • Message Frequency: SMS message frequency will depend on your interaction with our Services. Typically, you may receive 1-5 SMS messages per month, but this may vary based on your appointments, support inquiries, and service-related updates.
    • Message and Data Rates: Messages and data rates may apply, as determined by your mobile carrier. ABC Case Management is not responsible for these charges. Contact your mobile carrier for details on fees related to SMS messages.
    • Opt-out Instructions: You can opt-out of SMS communications at any time. To opt out, reply STOP to any message. Once you opt out, you will no longer receive SMS messages unless you opt back in.
    • Privacy Protection for Phone Numbers: We do not sell, rent, or share phone numbers for marketing purposes. Your phone number is used exclusively for communications between you and ABC Case Management.

6. Limitation of Liability

  • To the fullest extent permitted by law, ABC Case Management disclaims all liability for:
    • Service Interruptions: Temporary disruptions to the availability of the website or Services.
    • Errors or Omissions: Mistakes in descriptions, or other website content.
    • Losses or Damages: Indirect, incidental, or consequential damages, including data loss or lost business opportunities.

Our total liability for any claim is limited to the amount paid by you for our services.

7. Dispute Resolution and Governing Law

  • Arbitration Clause: Any disputes arising from the use of our Services must be resolved through arbitration rather than litigation.
    • Governing Law: These Terms are governed by the laws of the state of Louisiana, without regard to its conflict of laws principles.

If you have a dispute, please contact us directly to resolve it informally before pursuing arbitration.

8. Modifications to the terms

  • We may modify these Terms from time to time. If we make changes, we will post an updated version on our website, and changes will be effective immediately. You are encouraged to review these Terms periodically.

9. Termination of Use

  • ABC Case Management may suspend or terminate your access to the Services for violating these Terms or engaging in unlawful activity. We reserve the right to discontinue or modify any part of the Services without notice.

10. Contact Information

If you have questions or need support regarding these Terms of Service, please contact us at:

ABC Case Management

Address: P.O. Box 1284, Denham Springs, LA 70727

Email: [email protected]

Phone: (225) 667-4014

11. Links to Privacy Policy For information on how we collect, use, and protect your personal information, please review our Privacy Policy.